Refund policy

Bimocode Refund Policy

At Bimocode, customer satisfaction is our top priority. We understand that there may be circumstances where you need a refund. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

1. Full Refund:

• Eligibility: You are eligible for a full refund if you request it within three (3) days of your purchase.
• Conditions: The full refund is applicable if the service or product has not been substantially used or consumed.
• Process: To initiate a full refund, please contact our support team within three days of your purchase. Once your request is approved, the refund will be processed to the original payment method used at the time of purchase.

2. Half Refund:

• Eligibility: You are eligible for a 50% refund if you request it between four (4) and seven (7) days from the date of purchase.
• Conditions: The half-refund is available provided that the service or product has not been fully utilized.
• Process: To initiate a half refund, please contact our support team within the seven-day window. Once your request is approved, 50% of the purchase amount will be refunded to the original payment method.

3. Refund Processing:

• Refunds will be processed within 5-10 business days after approval.
• The refund will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your payment provider.

4. Non-Refundable Items:

• Certain products or services may not be eligible for a refund. These exceptions will be clearly stated at the time of purchase.

5. Contact Information:

For any questions or concerns regarding refunds, please reach out to our customer support team at contact@bimocode.com.